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NOVA Marketing Services earns ISO Certification
St. Louis, MO. – January 23, 2012 – After nearly a year of
planning and working through an arduous process, NOVA Marketing Services has
been rewarded with ISO 9001:2008 certification. The designation means the
company has been recognized for establishing and applying a rigid Quality
Management System (QMS) for the management, order fulfillment, packaging and
shipping of customer programs and products.
NOVA Marketing Services provides on-line order fulfillment, real-time inventory
management, kitting and assembly and direct mail. In 2005, NOVA became a
subsidiary of The MATLET Group, a certified Minority Business Enterprise and
Corporate Plus® member of NMSDC. The ISO 9001:2008 certification is especially
important since NOVA’s national and regional customers are Fortune 1000
companies serving a wide range of industries.
“When we began this process in January 2011, our objective was to implement a
QMS focused on customer satisfaction, employee development and continuous
process improvement,” said Kathy Abbett, NOVA’s President. “Customers expect
more-for-less in today’s difficult economy, so businesses need to continually
evolve and align themselves with customer expectations. The ISO certification
provides us with the tools to document and audit our processes. Most
importantly, it challenges us to identify ways to operate more efficiently and
effectively, which will impact our customers.”
The International Organization of Standardization (www.ISO.org)
was established in 1947. It employs a system of technical committees,
sub-committees and working groups to develop international standards. ISO
9001:2008 is a global quality management standard used to update an
organization’s QMS, regardless of the company’s size. ISO certified
organizations must honor a battery of general, management and resource
requirements. NOVA’s ISO certification is good for three years and will need to
be renewed in December 2014.
“Being ISO 9001:2008 certified is our assurance to customers that we are
committed to quality,” Abbett summarized. “It paves the way for us to enter new
markets and expand our services as a result of the disciplines that have been
instilled from implementing ISO. The ISO certification also sends a message to
our prospective clients that we are bullish about quality and dedicated to
offering best-in-class service.”
NOVA Marketing Services is located in Maryland Heights, MO., a suburb of St.
Louis, and will celebrate its 20th anniversary in 2012. For more information
about the company, visit www.novamktg.com.
The employees of NOVA Marketing Services celebrated the company’s
recent designation as an ISO 9001:2008 organization.